Terms and conditions
Terms and Conditions
These Terms and Conditions govern the rights and obligations between the operator of the e-shop and its customers when purchasing goods through the online store. Reading and agreeing to these terms is required to complete a purchase.
1. Introductory Provisions
1.1. The operator of the e-shop is:
CR INVEST s.r.o.
Komenského 264/5, 500 03 Hradec Králové
Company ID: 03612139
VAT ID: CZ03612139
Contact: info@sphagnumbotanicals.cz, +420 774 410 1941.2. These Terms and Conditions apply to purchases made through the online store available at: sphagnumbotanicals.cz
1.3. A consumer is a natural person who, when entering into and performing the contract, is not acting within the scope of their business or professional activity.
1.4. The legal relationship between the seller and the consumer is governed by these Terms and Conditions, the Civil Code, and the Consumer Protection Act.
2. Orders and Conclusion of the Purchase Agreement
2.1. All goods displayed on the e-shop are for informational purposes only and do not represent a binding offer.
2.2. A purchase agreement is concluded when the buyer sends an order and it is confirmed by the seller. The confirmation is sent to the buyer's email address.
2.3. By submitting the order, the buyer confirms that they have read and agree with these Terms and Conditions.
2.4. The seller reserves the right to cancel the order if the goods are no longer available due to stock depletion or if the manufacturer has stopped supplying the product. The buyer will be notified immediately, and any payment will be refunded.
3. Prices and Payment Terms
3.1. All prices are listed including VAT and all applicable charges.
3.2. The buyer may pay for the goods via:
Bank transfer
Online card payment
3.3. Shipping costs are shown during checkout and depend on the chosen delivery method and carrier.
3.4. The seller reserves the right to change prices. The price valid at the time of order submission applies to the buyer.
4. Delivery Terms
4.1. Goods are delivered by a shipping service to the address provided by the buyer in the order.
4.2. The delivery time is usually 2–5 business days unless otherwise stated for the product.
4.3. The seller is not responsible for delays caused by the carrier or incorrect address provided by the buyer.
5. Right of Withdrawal
5.1. The buyer has the right to withdraw from the contract within 14 days from the date of receipt without giving any reason.
5.2. To withdraw, the buyer must inform the seller in writing, by email, or using the form available on the website.
5.3. Returned goods must be undamaged, unused, and in their original packaging.
5.4. The buyer bears the cost of returning the goods unless otherwise agreed.
5.5. The buyer cannot withdraw if the goods were customized or if the goods cannot be returned for hygiene reasons (e.g., opened cosmetics).
6. Claims and Warranty
6.1. All goods are covered by a statutory warranty of 24 months unless stated otherwise.
6.2. Claims can be made at: Sphagnum Botanicals, Černilov 645, 503 43 Černilov
6.3. The buyer must inspect the goods immediately upon receipt and report any defects without undue delay.
6.4. Claims will be processed in accordance with applicable laws within 30 days from submission.
7. Personal Data Protection
7.1. The seller processes personal data in accordance with applicable laws, including GDPR. Detailed information can be found in the Privacy Policy section.
8. Final Provisions
8.1. These Terms and Conditions are valid from November 21, 2024, and replace all previous versions.
8.2. The seller reserves the right to update the Terms and Conditions at any time. The latest version will always be available on the website.
8.3. In the event of a dispute between the seller and the buyer, the buyer may contact an out-of-court dispute resolution body, such as the Czech Trade Inspection Authority.
Thank you for your trust, and we wish you a pleasant shopping experience in our e-shop!
The Sphagnum Botanicals Team