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Privacy policy

Privacy Policy

Dear customers,
Protecting your personal data is our priority. In accordance with the GDPR (General Data Protection Regulation) and other applicable legislation, we have taken measures to ensure the security of your personal data. Below are the privacy terms applicable to our e-shop Sphagnum Botanicals.

1. Data Controller

The controller of your personal data is:
CR INVEST s.r.o.
Komenského 264/5, 500 03 Hradec Králové
Company ID: 03612139
Contact: info@sphagnumbotanicals.cz, +420 774 410 194

2. What personal data do we process?

When visiting our e-shop or entering into a purchase agreement, we may process the following personal data:

  • Identification data: name, surname, company name (if required)

  • Contact data: email address, phone number, shipping and billing address

  • Payment data: information needed for payment processing

  • Communication data: emails, phone calls, contact form submissions

  • Technical data: IP address, cookies, device information, and website activity (for functionality and personalization purposes)

3. Purposes of Data Processing

We process your personal data for the following purposes:

  • Processing and delivering your order

  • Issuing tax documents

  • Handling complaints and customer support

  • Marketing purposes (newsletter, targeted offers) – only with your consent

  • Fulfilling legal obligations (e.g., accounting and record-keeping requirements)

4. Legal Basis for Processing

Your personal data is processed based on:

  • Contractual necessity: data required to fulfill your order

  • Legal obligations: compliance with tax or other laws

  • Consent: for sending marketing communications (if you have opted in)

  • Legitimate interest: e.g., to ensure the security of our website

5. Data Retention Period

We retain your personal data only as long as necessary:

  • Order-related data: stored for the duration of the contractual relationship and according to statutory time limits (e.g., 10 years for tax purposes)

  • Marketing data: retained until you withdraw your consent or request data deletion

  • Technical data (cookies): stored according to your browser settings or for a maximum of 13 months

6. Who May Access Your Data?

We do not share your personal data with third parties without your consent, except when necessary for:

  • Product delivery: sharing with shipping companies (e.g., name, address, phone number)

  • Payment services: cooperation with payment providers

  • Accounting and legal services: fulfilling legal obligations

7. Your Rights

You have the right to:

  • Access your data: request information about the data we process

  • Correct your data: update inaccurate or incomplete information

  • Delete your data: if it is no longer necessary for processing

  • Restrict processing: request temporary restriction of processing

  • Data portability: receive your data in a structured format

  • Object: to processing based on legitimate interest or for marketing purposes

We respond to all requests without undue delay, no later than 30 days.

8. Data Security

We use technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include encryption, regular software updates, and limiting access to authorized personnel only.

9. Cookies

Our website uses cookies for functionality, traffic analysis, and marketing purposes. For more information, please see our [Cookie Policy].

10. Contact

If you have any questions or wish to exercise your rights, please contact us:
Email: info@sphagnumbotanicals.cz
Phone: +420 774 410 194

If you believe your data is being processed in violation of the law, you have the right to file a complaint with the Data Protection Authority.

Thank you for your trust – your privacy is important to us.
The Sphagnum Botanicals Team

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